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NM Class ensures delivery in the following areas :
For any delivery outside of these areas, please contact us to check the feasibility.
Delivery times vary depending on the destination and the chosen delivery method :
| Delivery area | Delivery method | Estimated deadlines | Rate |
|---|---|---|---|
| Québec & Ontario | Standard | 2-4 business days | Free from $100 |
| Express | 1-2 business days | 15$ | |
| Reste du Canada | Standard | 3-7 business days | Free from dès 150$ |
| Express | 2-4 business days | 20$ | |
| United States | Standard | 5-10 business days | 25$ |
| International | Standard | 7-14 business days | Starting from 35$ |
* The deadlines are given for information purposes only and may vary depending on weather conditions, holiday periods, or logistical setbacks.
We collaborate with reliable carriers to ensure secure delivery :
As soon as your order is shipped, you will receive :
You can also track your order from your client space.
We offer delivery to a pick-up point for more flexibility :
For our clients in the Gatineau region :
In case of delayed delivery :
What to do if your package does not arrive?
If you receive a damaged package :
For international deliveries :
If you need to change your delivery address :
During periods of high traffic (Christmas, sales, etc.) :
For any questions regarding the delivery of your order :
Last update : January 2026
Chez NM Class, we collect the information that you provide to us during :
This information may include: first name, last name, email address, delivery address, phone number, and size preferences.
We use your information to :
We implement appropriate technical and organizational security measures to protect your personal data against any unauthorized access, alteration, disclosure, or destruction.
Your personal information is never sold to third parties. It may only be shared with :
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze traffic on our site. You can set your browser to refuse cookies.
In accordance with the applicable legislation, you have the following rights :
To exercise these rights, contact us at : info@nmclass.com
We retain your personal data for the period necessary to achieve the purposes for which it was collected, in accordance with the applicable regulations.
This privacy policy may be changed at any time. Changes take effect as soon as they are published on our website.
For any questions regarding this privacy policy, you can contact us :
Last update: January 2026
You have 30 days from the date of receipt of your order to return or exchange an item. After this period, no returns will be accepted.
For an item to be eligible for return or exchange, it must :
The following items cannot be returned or exchanged :
To make a return or an exchange, follow these steps :
Once your return is received and inspected :
For an exchange :
If you receive a defective or damaged item, or if we made a mistake in your order :
Please return your items to the following address :
For any questions regarding returns and exchanges :
Last update: January 2026
You did not find an answer to your question ?
These general terms and conditions of sale (GTC) apply to all orders placed on the NM Class website. By placing an order, the customer unreservedly accepts all of these terms and conditions.
NM Class
Saint Louis Street, Gatineau, Quebec, Canada
Tel: +1 (819) 319-8399
Email: info@nmclass.com
Business number: [To be inserted]
3.1. Products
The products offered for sale are those listed on the NM Class website at the time of consultation by the customer. Each product is accompanied by a detailed description, photos, and a size guide.
3.2. Price
Prices are indicated in Canadian dollars (CAD) for those who are in Canada or American dollars (USD) for those elsewhere, all taxes included (GST and QST). NM Class reserves the right to change its prices at any time, with products being billed based on the rates in effect at the time of order confirmation.
3.3. Delivery fees
Shipping fees are indicated before the order is confirmed and vary depending on the chosen delivery method and the destination.
4.1. Order Validation
The order is validated after payment is accepted. A confirmation email is automatically sent to the customer summarizing the order details.
4.2. Product Availability
Product offers are valid as long as they are visible on the website. In case of unavailability after order confirmation, the customer will be informed and may either be refunded or exchange the product.
4.3. Capacity to Contract
By placing an order, the customer declares that they have the legal capacity to enter into a contract and are at least 18 years old.
5.1. Accepted Payment Methods
NM Class accepts the following payment methods :
5.2. Payment Security
All payments are secured through our certified payment service provider. Bank information is never stored on our servers.
5.3. Non-payment
In case of non-payment, NM Class reserves the right to suspend or cancel the order.
6.1. Delivery Areas
NM Class delivers to Canada, the United States, and several countries in Europe, Africa, and the Middle East.
6.2. Delivery Times
Delivery times are indicated at the time of order and vary depending on the destination and the chosen delivery method. The times are given for information purposes only and may vary.
6.3. Receipt of the order
The customer is required to check the condition of the order upon receipt. In the event of any issue (missing, damaged product, etc.), the customer must submit their complaints in writing within 48 hours of receipt.
6.4. Transfer of risks
The transfer of risks occurs at the moment the package is handed over to the carrier.
7.1. Withdrawal Period
In accordance with current legislation, the customer has a period of 30 days from the receipt of the product to exercise their right of withdrawal without having to provide reasons or pay any penalties.
7.2. Return Conditions
Products must be returned in their original condition, complete, unworn, unwashed, and with all their tags. Return costs are the responsibility of the customer, except in the case of defective products or an error on our part.
7.3. Refund
The refund is made within a maximum of 14 days following receipt of the return, using the payment method used for the order. The initial shipping costs are not refundable.
7.4. Exclusions
The right of withdrawal does not apply to:
8.1. Legal warranty of conformity
NM Class is liable for any defects in the conformity of the product under the conditions provided by law. The customer benefits from a legal warranty of conformity for a duration of 2 years.
8.2. Warranty for Hidden Defects
In the case of a hidden defect, the client may exercise their recourse in accordance with the applicable legislation.
8.3. Procedure in Case of Defect
In the event of a defective product, the customer must contact customer service at info@nmclass.com by attaching photos of the defect and their order number.
All elements of the NM Class site (texts, images, logos, videos, etc.) are protected by copyright and intellectual property. Any reproduction, modification, or unauthorized use is prohibited.
10.1. Data Collection
The information collected is necessary for processing orders and managing the customer relationship. In accordance with the law, the customer has the right to access, correct, and object to data concerning them.
10.2. Use of Data
Data is used exclusively for order management, customer service, and marketing operations with the customer's consent.
10.3. Cookies
The site uses cookies to improve the browsing experience and analyze traffic. The client can configure their browser to refuse cookies.
For more information, see our Privacy Policy.
NM Class makes every effort to ensure the accuracy of the information presented on the site. NM Class cannot be held liable in the event of inaccuracy or omission. Product photos are non-contractual.
NM Class cannot be held responsible in case of delay or non-performance due to a case of force majeure (natural disaster, strike, war, etc.).
NM Class reserves the right to modify these general terms and conditions at any time. The new terms take effect as soon as they are published on the website. Orders placed before the modification remain subject to the terms in effect at the time of the order.
14.1. Applicable Law
These terms and conditions are governed by Canadian law and Quebec law.
14.2. Dispute Resolution
In the event of a dispute, an amicable solution will be sought before any legal action. The client can contact our customer service at info@nmclass.com.
14.3. Mediation
In case the claim fails, the client may resort to a mediation procedure.
For any questions regarding these general terms and conditions :
Last update: January 2026
